A pair of saleswomen came to our door this morning. They taught me about flawless customer service. Here’s how the conversation unfolded:
(ipod rock music playing)
Me: Hi, how can I help you?
SW#1 (carrying a container with coins): Well, we have a cleaner bottle here. It’s for your clothes. But we haven’t tested it.
Me: Great, how does it work?
SW#2 (carrying a bag with small spray bottles in it): Well, you spray it on your clothes before you put it in the laundry. We have tested it. You can also spray it on your skin and it will clean your skin.
Me: So, I could use it to clean my hands after I have been gardening?
SW#2: Yes, just spray it on and rub it.
Me: Do you make this product yourselves? What’s in it?
SW#2: Well… we smash up one of those bath balls. And it has water, and what’s that purple stuff?
SW#1: Yes, it’s lavender.
Me: How much does it cost?
SW#2 (looking at the container of coins): It’s two dollars.
Me: I’m afraid I don’t have enough coins. Can I give you a bigger bill and you give me the change – do you have $8 worth of coins?
SW#1: Yes, we can do that.
Me: So, here’s ten dollars. Can you count out $8 worth of coins?
SW#2: I’m not good at math.
Me: Okay, you hold the $10 bill, and I’ll help you count out your coins. This is two dollars and this is one dollar. How many dollars is that?
SW#2: Three dollars.
Me: Okay, these are quarters, and four of these make one dollar. So if I add four of these..
SW#2: Four dollars (continues to count as I add piles of four quarters)..five..six..seven..
Me: And these three quarters make seventy-five cents. Do you know how many cents are in this nickel?
SW#2 (looking closely at the coin): 5 cents.
Me: So that added to seventy five cents is…?
Me: Eighty cents. You have seven dollars and eighty cents in coins. So I can give you an extra twenty cents for my bottle of cleaner. And I give you this ten dollar bill, and keep your coins, all right?
SW#1 (with a furrowed brow): That’s not a good deal for us.
Me: Will you be able to get change for your $10 bill?
SW#2: Yes, yes we can get it at home. We have coins at home. (Turns to leave.)
Me: Okay, may I have my cleaner then?
SW#2: Oh, yes, here it is.
Me: Thank you. Good bye.
(I drop the coins into my change purse, then:)
Knock, knock, knock!
SW#1: We want our money back. You can keep the bottle.
I dig into my change purse, and put all my change into their container, without counting it. They give me my $10 bill back.
Me: Okay, I’ll owe you two dollars then. It’s easier to divide coins between you, isn’t it?
SW#1 (to SW#2 as they walk away): I feel much more comfortable with that.
SW#2: I feel better, too.
What did I learn about running a new business? For CEOs:
- Your sales force should consist entirely of six-year-olds.
- Money isn’t everything. Customer service is.
- Engage your customer in the math process. It makes her feel needed and guarantees she’ll test your product.
- You want your salespeople and customers both to end the transaction feeling satisfied. (Is it fair to quote Maya Angelou? She said, “People will forget what you did, people will forget what you said, but people will never forget how you made them feel.”)
Nothing brings more peace and meditation to my day than sitting or crouching in the garden, weeding, for an hour or so. The birds are diverse, and their songs and activities make my serotonin levels surge. Fortunately for me, there is no shortage of weeds to offer me those daily opportunities for quiet contemplation.
There are also garden pests – it seems like a new one pops up in profusion each year.
(The digging in the upper left of the photo above is the beginning of our Hugelkultur bed. We’re filling it with wood/log green waste, and our compost and mulch on top. It will require no watering all summer, adding to our existing xeriscaped yard.)
We have a small orchard beside the studio, with a frost peach, two apple trees, and raspberries. The deer broke into the fence, and did some damage, but I caught it early. This is not a great photo, but it’s hard to get a view:
and a bunch of other shots:
I hope you enjoyed the garden tour at This Green House. Seeing it all in one post makes me appreciate our garden anew.
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Do you do this too?
You know, stick up your hand habitually, when something needs to get done?
Something you care about, passionately?
Like, one of your kids decides to get married? At a campground?
And, you are smitten with the opportunity to get right in there and help make it happen?
I know my limits. And I know, from experience, some ways I can effectively help. Two years ago, our son got married, and I stuck up my hand: “I can cater this wedding!” said I. And, along with some amazingly helpful people, I did.
This month, our daughter got married. I stuck up my hand. “I can do this!” Most of the “Ten Habits for a Green Wedding” from our son’s wedding were repeated, including everyone had their BYOC(up) and we used returnable kegs of beer and cider.
Rather than renting the dishes and cloth napkins this time, we used 120 mis-matched plates and cutlery provided with hall rental, as well as miscellaneous tablecloths – mostly dropcloths from our son’s wedding – and cloth napkins. Can you believe I own 95 cloth napkins, all by myself? And I have dear friends to lend me 25 more cloth napkins, as well as huge pots, chafing dishes, more cutlery, and stainless steel serving bowls.
I LOVE the eclectic look – so funky. In fact, I’m thinking of using mis-matched dishes and linens on our own tablescapes.
Fortunately, this time the hall where we did the food prep had a great compost bin (unlike our son’s wedding where we had to discard the compostables.) The table decorations came from the forest surrounding the hall, and returned there after the festivities.
There was little traditional about the ceremony or the party afterwards. A posse of friends baked sweets for dessert. The bride and groom wore purple and white. About 80 guests rode their bikes onto the ferry and over to the campground. Any residual headaches the next morning were banished by a nude group swim in the ocean by 50 of the guests (all young!)
The bride and groom decided on a big ol’ taco bar for their celebration dinner. We brainstormed what foods we might include in a taco bar. We considered food sensitivities (gluten/nuts/dairy, for example) and came up with this menu that would suit meat lovers, vegetarians and vegans, who select their own fillings and toppings from the taco bar:
Taco Table Menu
(100% nut-free, gluten in wheat tortillas only)
Tortilla chips (12 large bags)/ Salsa (6 quarts)
Corn Tortillas (180 6″)
Wheat Tortillas (180 6″)
Hard Tacos (48)
Pulled Pork with BBQ Sauce (27 lbs pork shoulder)
Ground Beef (see recipe – 15 lbs beef)
BBQ Garlic Margarita Chicken (15 lbs chicken breast, shredded)
Tuna and Salmon (10 lbs total, breaded and fried and see recipe)
Fried Tofu (2 lbs), Chopped hard-cooked eggs (2 dozen)
Refried Beans (84 oz – 6 cans)
Chopped Tomatoes (5 lbs) / Caramelized Onion (26 lbs onions)
Shredded Lettuce (2 heads iceberg) / Shredded Spinach (4 large bags)
Olives (1 quart sliced) / Jalapenos (1 quart sliced) / Mushrooms (7 lbs, sliced & sauteed)
Sweet Peppers (12, chopped)/Red Cabbage (1 small head, shredded)
Shredded Jack & Cheddar Cheese (10 lbs total, grated)
Smashed Yams (6 with cumin and curry)
Spanish Rice (see recipe)
Bean & Corn Salad (see recipe)
Sour Cream (2 quarts)
Guacamole (see recipe)
Cilantro (medium bowl, chopped)
Green Onions (6 bunches chopped) & Red Onions (2 chopped)
Lime Wedges (12, cut into quarters)
Mole Sauce (see recipe)
Pumpkin Seeds (1 lb)
Tea, Herbal Tea, Coffee
We had a revolving door of fantastic kitchen crew members, many of whom had restaurant experience. In fact, I can honestly say I barely had to lift a finger – I just barked orders: “Here’s your list of food to buy.”, “This is the recipe. Can you make it happen?” “You’re in charge of all the drinks, okay?” “Can you chop 36 peppers (36 avocados, 30 pounds of onions, etc……?)” “These 48 lemons or 8 jalapenos need to be juiced/chopped. Oh, do you have scratches on your hands? Sorry about that!”
Even though I’ve catered several other large events and am a Home Economics teacher, I still lack confidence about appropriate quantities. In case anyone wants some guidelines for your own event, I include some recipes below and quantities above. I have adjusted them after the fact to reflect our event’s actual requirements. Keep in mind that most of the guests were hard-working, fit young bicycle riders with great appetites. There were even a few competitive athletes. My goal for quantities, if I’ve planned it right: there will be enough of everything with a modest quantity left over.
We shopped in the big city before heading over to the island, and left the fresh produce and dairy for last minute shopping locally.
It was a challenge to get everything and everybody into and onto the truck, in the rain.
But, “we” did it!
Here are some recipes, to serve 120:
Spanish Rice: 1. In a 20 quart pot with a tight-fitting lid, simmer 9 cups brown rice in 20 cups vegetable stock until water is absorbed, about 30 minutes (keep an eye on it!) 2. In a heavy casserole, heat 1/2 cup extra virgin olive oil. 3. Add 4 chopped onions, 1/4 cup fresh garlic, 4 chopped green and 4 chopped sweet red peppers, 6 minced fresh jalapeno peppers, 3 Tbsp. cumin powder and 1 Tbsp sea salt. Saute until onions are translucent. 4.Mix saute with cooked rice and 28 oz tomato paste. 5. Heat through and garnish with 2 bunches of sliced green onions. Serve with sour cream.
Guacamole: Mix all these together: 30 just-ripe avocados, mashed with a potato masher. (Our avocados, purchased 3 days before the wedding, were quite firm. We put them into a brown paper bag with ripe bananas, on the counter. I think it worked.) Juice from 10 juicy limes. 2 red onions, minced. 3/4 cup of minced garlic. 3 Tbsp. ground cumin. 8 chopped tomatoes. 1 Tbsp sea salt. 1 tsp. ground black pepper. 1 Tbsp. cayenne or 3 Tbsp. hot sauce. Cover and refrigerate until serving.
Lemonade Concentrate: juice 3 dozen lemons (enough to almost fill a 2-litre pop bottle), and mix it with 2 cups of warm honey. Infuse 1 cup of boiling water with a handful of fresh mint leaves for about 1/2 hour, and mix all together. Add 5 cups water to 1 cup of the concentrate for lemonade. Add ice if desired, to serve.
Bean and Corn Salad: For dressing: Mix together 1 cup lime juice, 1 cup olive oil, 2 Tbsp. minced garlic, 1.5 salt, and 1 tsp. ground cayenne powder. For salad: In a large bowl, mix 2 19-oz cans black beans, rinsed and drained, a 2 lb bag of frozen corn, 2 chopped avocado, 2 chopped red peppers, 4 chopped tomatoes, and 1 bunch green onions, thinly sliced.
Mole Sauce: 1. In 3 Tbsp extra-virgin olive oil, saute 4 chopped onions, 2 Tbsp crushed garlic, 1 tsp ground cumin and 1 tsp ground cinnamon. 2. Add 2 tsp coarse salt, 4 cans whole tomatoes, 4 large chipotle chile in adobo sauce, 2 cups raisins, and 12 oz semisweet chocolate, chopped. Simmer to blend flavours. 3. Blend sauce to a smooth consistency. 4. Serve at room temperature with cilantro on the side.
Marinated Fish: 1. Put 1/2 red onion, thinly sliced, into a bowl, and cover with red wine vinegar. Set aside for 30 minutes to several weeks in the fridge. 2. Mix 1/4 cup olive oil, 1.5 tsp ancho chile powder, 1tsp ground cumin, and 1 chopped jalapeno. Pour over 5 lbs fish, cut into strips, and marinate for 20 minutes. 3. Put fish into a pan, top with onion mixture, and bake in a 350˚ oven for 20 minutes.
Ground Beef: In a large wide pot, scramble-fry the ground beef until cooked. Drain the fat. Chop 10 large onions and saute until translucent. Add to the beef, along with 28 oz tomato paste, 1 cup mild chili powder, 1/2 cup ground cumin, 1 Tbsp salt, and 1 Tbsp black pepper. Heat and stir mixture for 10 minutes to blend flavours.
One tip I have for storing the prepared food in the fridge for reheating just before serving: Use extra large ziploc bags – you can store so much more food if you have limited fridge space.
Our last minute crew was a well-oiled machine – everyone did their job: reheating food, lighting the fuel under the chafing dishes, making coffee and tea, setting up drinks, putting all the foods into serving bowls, cleaning dishes, and clearing surfaces. That hour flew by in about 3 minutes, and we were suddenly ready. A shout-out to my helpers – about a dozen of them made it happen. So grateful.
What the heck – it made me happy.
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D has long talked of keeping bees.
I’m trying to encourage him to retire, yet I’m slightly trepidatious about it. Will I need to entertain him all the time? Or, will he develop/revisit some of his own hobbies and social circles?
To that end, I bought him a starter beehive kit for his birthday. Except, it was a little hard to conceal. When I brought it home, I was all in a tizzy. I had just returned from a couple of days in the city, and had to get the house ready and food shopping done for weekend company. Our nephew carried the kit into my studio, where I thought it would be safe from D’s observation, but when he came home a couple of hours later, he gave our great-nephew a tour of the yard, AND studio, so the surprise was ruined.
He is keen, though, and has read some books, taken a beginner bee-keeping course, talked to our friend who is a beekeeper, and ordered a “nuc” (for “nucleus”), which is a small starter bee colony centered on a queen (of course!.) “Small” is a relative term; in this case it means 20,000 bees as a full, functioning hive has about 50,000 bees. In fact, the hive will spend most of the summer growing and will not, as a result, produce much excess honey. It will need most of its honey for the winter.
The race was on – he needed to build a bee deck to house his first and future hives.
In true Green Life spirit, I noticed a deck demolition going on in our neighbourhood, and thought the lumber being discarded looked re-usable. D picked up a truckload of it, then spent a full day removing nails. What a green hero in Carhartts!He first needed to locate the deck in the yard. An open location that has southern exposure and gets sun almost all day (but has occasional shade) is best, as bees need warmth in the winter and especially in the morning. Even I have noticed that the bees only leave their hives in nice weather.
D built a substantial deck. He never does things by halves. I envisioned insubstantial rebar posts to hold the requisite electric fence. I say requisite, because we have black bears in our neighbourhood, and if you read Winnie The Pooh, you will know that bears LOOOOOVE honey (Bee Fact: it’s actually the embryonic bees – like grubs – that they like. The honey is their dessert).
But, did I tell you D favours substantial? His bee deck, how can I say this, did not exactly blend in with the environment. I painted it the same green as the house (Behr’s Ponderosa.) Bee books advise to shoot for “inconspicuous”, just in case neighbours (who are very rarely, if ever, bothered by nearby hives) are nervous.That helps.
D built a stand to perch his hive on, and installed the electric fence. It has about 6,000 volts but fear not; extremely low amperage – touch it and you’ll definitely feel it, but will be unharmed.From our garden shed, I requisitioned a ceramic green plant tray, and filled it with beach glass for the bees to stand on while they’re drinking, so they won’t drown.
D and his friend went to the city to pick up their nucs of Carniolan bees. Because the bees are coming to a restricted zone, where all bee hives are registered, the breeder has the nuc inspected for hive beetles before they leave her bee yard. The bee breeder simply transfers her 5 frames into the centre of their new hive, making sure that the queen is present.
Then, with all the openings sealed with tape and screen, so the bees don’t wander off while they’re being moved to their new homes, the new hives were put into the bed of our truck, strapped down securely, and covered with a damp drop cloth. D moved his nuc to the bee deck, and smoked the hive to calm the bees down before he released them to do their important work in our yard and all the yards of our neighbourhood. In the photo below, he is adding the food trough; he mixed about 2 litres of 1:1 water:sugar syrup as a starter. Most bees don’t need to be fed at this time of year, but ours will need a couple of days to get oriented and find their flowers.
The bees lounged around for a few minutes, and then they started exploring. It was exciting!
So much to learn from and about these creatures. Welcome home, bees.